FAQs

What is the return policy?

• Our return policy is well defined and published in the foot notes section 

What are the shipping options?

• Our business concept is to transfer profits as a benefit for our customers for which you will not see shipping offers. You can do your math and notice that even including shipping charges your price will end up very low. Please, refer to our shipping policy for more information.

What are the international taxes, duties, etc. that I have to pay?

• International taxes are subject to each particular country and are paid by customers at the checkout 

When will I receive my order?

• Estimated shipping days are defined by countries in our shipping policy

What do I do if I never receive my order?

• If you experience any discomfort situation with our products, please contact us thru support@go-e-mall.com

What do I do if I received a defective order?

• Our return policy describes the action to followed. Please refer to our return policy

How do I make changes to an order I’ve already placed?

• Changes are covered within our return policy. Please, refer to our return policy

Where are you located?

• We have a well defined online business structure to accommodate your needs. Our business is composed of committed affiliates in different parts of the world to bring the outcome you deserve

How do I make sure I order the right size?

• The online business is not perfect. Some times you will not get the right size but we got you covered within our return policy

How do I contact your company if my question isn’t answered here?

• You can contact us at: support@go-e-mall.com ( you can rest assured that you will be contacted within 24hrs)